Service Ticket #TKT-2026-012
Ramesh Yadav
#TKT-2026-012
High Priority
Assigned
Logged: 24 Aug 2026, 09:15 AM
Site: House No. 142, Mohaddipur, Near Medical College Road, Gorakhpur - 273001
+91 98765 43210
Equipment & Warranty Verification
Active Warranty
Installed Product
5kW Single Phase Hybrid Solar Inverter
Serial Number
INV-5KW-2026-0045
Under Warranty (Valid till 24 Aug 2031)
Installed on 24 Aug 2026 via Order #ORD-2026-088. Comprehensive on-site warranty active.
Reported Malfunction Symptom
Inverter LCD display showing Error E04 (Grid Overvoltage). System shut down protection triggered after local grid surge.
Technician Visit Log & Resolution Report
Field Technician
Anil Sharma (Team Alpha)
+91 98765 00045
Scheduled Visit:
25 Aug 2026, 11:00 AM