Service Complaints & Ticket Management
Total Tickets
48
Lifetime logged
Open Complaints
5
2 High Priority
Awaiting Spare Part
2 Cases
WH dispatch pending
Resolved (30 Days)
41
94% SLA on-time
| Ticket & Date | Customer & Serial Number | Issue Summary | Priority | Assigned Technician | Status | Actions |
|---|---|---|---|---|---|---|
|
24 Aug 2026
|
Ramesh Yadav
S/N: INV-5KW-2026-0045
|
Inverter LCD display showing Error E04 (Grid Overvoltage)
Residential 5kW Hybrid
|
High |
Anil Sharma (Team Alpha)
|
Assigned | |
|
23 Aug 2026
|
Lucknow Municipal Corp
S/N: SL60-2026-00142
|
Luminaire dusk-to-dawn sensor not triggering at sunset
PRJ-2026-001 (Pole #042)
|
Medium |
Rajesh Yadav (Team Beta)
|
Spare Required | |
|
22 Aug 2026
|
Green Homes Pvt Ltd
S/N: PAN-540-2026-0891
|
String #3 MC4 connector loose contact causing 15% drop
100kW On-Grid Plant
|
Medium |
Vikas Singh (Team Gamma)
|
Resolved | |
|
20 Aug 2026
|
Om Prakash Singh
S/N: HM-150W-2026-0034
|
Scheduled 6-month preventative maintenance & battery health check
Factory High Mast Tower
|
Low |
Anil Sharma (Team Alpha)
|
Closed |
Showing 1 to 4 of 48 tickets
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