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1. Customer & Equipment Identification
Customer / Project
*
Ramesh Yadav (Gorakhpur) — Residential 5kW Hybrid
Lucknow Municipal Corp (PRJ-2026-001) — Solar Street Lighting
Green Homes Pvt Ltd (Kanpur) — 100kW On-Grid Plant
Om Prakash Singh (Basti) — High Mast Solar Tower
Ticket Reference
Faulty Product Serial Number
*
Caller / Contact Person Phone
*
Site Location Address
2. Fault Description & Photo Attachments
Issue / Error Summary
*
Attach Error Photo / Site Video (Optional)
SLA & Field Dispatch
Priority Level
*
High (24h Resolution SLA)
Medium (48h Resolution SLA)
Low (Scheduled Visit)
Assign Service Technician
*
Anil Sharma (Team Alpha - Gorakhpur/Lucknow)
Rajesh Yadav (Team Beta - Lucknow Urban)
Vikas Singh (Team Gamma - Kanpur/Bhopal)
Scheduled Visit Date
*
Save & Notify Technician
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